• Submit Your Complaint
• Getting Back to You
• Final Response
• If You Are Not Satisfied

If you're not satisfied with how we dealt with your complaint

If you are not happy with the decision we've taken on your complaint and wish to take it further, you can ask the Financial Ombudsman Service to look into your complaint for you.

This is a free, independent service for resolving disputes between customers and financial services institutions.

• www.financial-ombudsman.org.uk
• Telephone:  0800 023 4567
• Text: 07860 027 586
• Email:  complaint.info@financial-ombudsman.org.uk
• Letter:
  
  The Financial Ombudsman Service
  Exchange Tower
  London, E14 9SR

They will require you to consult them within 6 months of the date of our final response letter, and they'll ask to see the letter as summary of our investigation of your complaint.