Anglia UK Consumers Anglia UK

FCA Six Key Customer Outcomes

The Financial Conduct Authority (FCA) has outlined six key customer outcomes which are central to the Treating Customers Fairly (TCF).

At Anglia this means...

  • Customers are confident that they are dealing with a business where the fair treatment of customers is central to the way that they conduct themselves
  • Services are designed and provided in a manner which take account of the customer’s circumstances
  • Customers are provided with clear information and kept informed appropriately
  • Customers are provided with all of the facts relevant to their circumstances so that they can make informed decisions
  • Products (repossession, debt collection and contract termination collections) are performed in line with the constraints of the original contract so meeting the customer’s expectations
  • No unreasonable barriers are put in the way of a customer being able to submit a claim or complain about the products or services – either provided by Anglia or our clients

We strive to ensure that the principles of TCF are core to our business culture and are evident in our daily practices.