Anglia UK Consumers Anglia UK

Financial Ombudsman Service

Nine out of ten people say they have no complaints about their bank, insurer or finance firm. And most financial transactions take place without any problems.

But sometimes things go wrong. And when they do, and a customer isn’t happy, it’s up to the business to try and sort it out. The business must be given the chance to look into a problem – and they have eight weeks to do it.

If the customer still isn’t satisfied, they can come to us. We’ll listen to both sides of the story. And we’ll be honest. We give advice or make decisions based on the facts that we see.

  • www.financial-ombudsman.org.uk
  • Tel: 0300 123 9123 or 0800 023 456
  • Opening Times: 8am to 8pm Monday to Friday,
    and from 9am to 1pm on Saturdays

Our promise ...

We won’t take sides – and we’ll look at every problem with an open mind. But we can’t make any promises about the outcome, because it all depends on the individual circumstances.