The Financial Conduct Authority
The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK government.
The FCA regulates financial firms providing services to consumers and maintains the integrity of the UK’s financial markets.
- The FCA regulates lenders
- It regulates those companies appointed by lenders to recover debts
- It has created a Treating Customers Fairly (TCF) Framework
The power to investigate organisations and individuals
The authority has significant powers, including the power to regulate conduct related to the marketing of financial products. It is able to specify minimum standards and to place requirements on products.
Expectations of firms who deal with customers of lenders
The FCA expect customers’ interests to be at the heart of how firms do business. Customers can expect to get financial services and products that meet their needs from firms that they can trust. Meeting customers’ fair and reasonable expectations should be the responsibility of firms, not that of the regulator.
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