Treating Customers Fairly
Anglia UK is committed to treating you fairly - When working on behalf of lenders we never lose sight of the fact you are in a situation which requires understanding and assistance.
Anglia UK is authorised and regulated by the Financial Conduct Authority. This means in addition to our business ethos, we are also legally bound in how we manage your situation and communications. This website sets out to both inform you of our legal obligations and the additional support available from Anglia UK to help you get things back on track, wherever possible.
If you have been contacted by one of our agents and want to know what happens next, we've put a typical credit management roadmap together. This is designed simply to help you understand the key stages in the process. Whether you've been contacted by telephone, letter or in person it highlights the options available to you and what happens next.
The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, and operates independently of the UK government. The FCA expect customers’ interests to be at the heart of how firms do business. The FCA regulates lenders, companies appointed by lenders to recover debts and has created a Treating Customers Fairly (TCF) Framework.
If you’re struggling with debt, it can be hard to know where to turn. But with lots of free, confidential help and advice services available across the UK, there’s no need to use a fee-charging debt management company. Anglia UK have created an online directory of well respected free debt advice organisations to help you review the best support for your circumstances.